I really did not like Sears
I always used to shop there when I was a kid. Going up to the Sears on Lawrence Avenue in Chicago was a thrill, even though it was a long walk. But that changed.
Growing up, I always mowed the yard using a rotary blade push mower. I loved the sound it made as you pushed and it cut.
When Jackie and I moved into our first house in Rochelle, I bought a rotary push mower. OK, the yard in Chicago was 10 by 15 on the side and 3 by 12 in the front. Our yard was at least 5 times that size at our first house.
I got it all cut once with the rotary push mower. The second time, it got hot and I only got the front cut. I waited until the next day and started cutting the back. It took two days to cut the back, and by then the front needed to be cut.
So we bought a mower from JC Penny (yes, they sold mowers) and used it for a long time.....seven or eight years, at least. But it died one September, and I bought a mower at Sears.
I mowed once or twice, then put the mower away. When I used it in the spring, the handle became loose. Eventually, the support for the handle broke off.
The mower at this time was maybe seven months old. I loaded it in my car and took it back to the store in Rockford where I bought it. I unloaded the mower and pushed it into the store.
When the man asked me if he could help, I explained that the mower was coming apart. He explained that the warranty on the mower was for six months. I said, yes, but no one mows in December, January, February and not much in March and November, so basically the mower is only three months old.
I politely, stressing at this point I was being polite, asked to speak to the department manager. He informed me he was the department manager and there was nothing they would do about it.
I noted that if I took the mower home now, and used it and somehow cut my foot, I would sue the store for mega bucks.
He countered that since I knew the handle was broken, I would have to be pretty stupid to use it in a way that would cut my foot.
They were pretty busy that day and he said he had to go on to other customers.
So I helped him.
I rolled my mower to where the other mowers were and waited. Pretty soon a guy came up.
"Looking for a good mower?" I asked.
"Yes," he said. "What do you recommend?"
"I recommend you go somewhere else, because the stuff they sell here is crap." I showed him the handles, explained the warranty, and he left.
My third customer were (or is it was?) a couple. I said, "Looking for a mower? Here's one that Sears says is one of their bests." I showed them the broken handle, explained that my previous mower lasted 8 years and this one barely made it one, and that was counting winter months.
The manager came over, and asked, "Can I help you?"
I replied, "No, I've got it taken care of. I recommended a different brand."
At that point he asked me to leave, said he was calling security, so I left.
I don't think Jackie appreciated my voice level as I was leaving. "Sears sucks," was repeated several times in a shrill scream.
I ended up having both rear supports welded on by Don, a friend who worked for the city.
The welds lasted the life of the mower. He was a better craftsman than Sears.
Following the mower, and the dresser, it took me several years before I could walk into a Sears store without yelling "Sears sucks." Buying stuff there took even longer.
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