My disorganization has struck again
On May 7 I went to Rockford. I visited Dan and Linda, stopped at a shoe store, and went to Home Depot.
I had over $200 in gift cards and wanted to get a new garden cultivator.
I picked one out, a clerk carried it to the front, a man checked it out, and I used all of my gift cards, but I had $23 left on one.
I got home and realized the stupidity of the transaction.
I got a cultivator with a long handle. You use it standing up.
While that might be ideal for normal gardens, I have opted for 2 foot tall garden containers.
For me to use the cultivator, I would have to climb up into the garden.
I can't see myself doing that.
So I opted to return the cultivator and get a hand held one, which I should have done in the first place.
I spent the next week looking for the receipt. And for the gift card with $23 on it. I could not find either one.
Today I took the cultivator back to the Rockford Home Depot. Customer service rep Bella had the misfortune to ask if she could help me.
I answered a series of questions. No, I don't have a phone number on file that could be looked up. Yes, clerk checked my purchase at a register. No, I did not do self checkout. Yes, it was around 3 when I made the purchase.
She spent a long time looking through the transactions recorded on the checkout lane I thought I went to. No luck.
She again asked if I was sure it was not a self check out. Again, I said no, I remember an older guy checking me out and taking the gift cards.
She walked me down to the registers and I pointed to the one I checked out from. It is a self check lane.
I told her a guy checked me out! She said that sometimes they do check out people at the self check lanes.
Back to the service counter. Going through activity for May 7 between 2:30 and 3:30.....no luck.
I asked what happens now.
She said bring in the cultivator, she'll scan it, scan my driver's license, and call a supervisor to issue a store credit. She added it was possible the scanner will not accept the bar code.
I told her, "I'll be back in a couple of minutes with the cultivator. If you decide to run and hide while I am gone, I understand."
When I got back she was gone.
Another clerk took over, created an account for me, scanned the package, scanned my license, and called a supervisor.
Meanwhile Bella came back and she looked at me and said, "You told me to run."
Honestly, Bella was a saint!!
Patient. Understanding. Concerned for my situation.
After the return was approved, I went to buy the hand cultvator.
Turns out, that is not stocked in the store. It's an on line order. which I could do at the service desk.
Unfortunately Bella was with another customer so someone else took care of me.
But she did have some words of advice: "Don't lose the receipt or the store credit card."
And you can bet your sweet bippy I won't!
Peace and Love
Especially Peace





