Dag Nab It

 My disorganization has struck again

    On May 7 I went to Rockford.  I visited Dan and Linda, stopped at a shoe store, and went to Home Depot.

    I had over $200 in gift cards and wanted to get a new garden cultivator.

    I picked one out,  a clerk carried it to the front, a man checked it out, and I used all of my gift cards, but I had $23 left on one.

    I got home and realized the stupidity of the transaction.

    I got a cultivator with a long handle.  You use it standing up.

    While that might be ideal for normal gardens, I have opted for 2 foot tall garden containers.

    For me to use the cultivator, I would have to climb up into the garden.

    I can't see myself doing that.

    So I opted to return the cultivator and get a hand held one, which I should have done in the first place.

    I spent the next week looking for the receipt.  And for the gift card with $23 on it.  I could not find  either one.

    Today I took the cultivator back to the Rockford Home Depot.  Customer service rep Bella had the misfortune to ask if she could help me.

    I answered a series of questions.  No, I don't have a phone number on file that could be looked up.  Yes,  clerk checked my purchase at a  register.  No, I did not do self checkout.  Yes, it was around 3 when I made the purchase.

    She spent a long time looking through the transactions recorded on the checkout lane I thought I went to.  No luck.

    She again asked if I was sure it was not a self check out.  Again, I said no, I remember an older guy checking me out and taking the gift cards.

    She walked me down to the registers and I pointed to the one  I checked out from.  It is a self check lane.

    I told her a guy checked me out!  She said that sometimes they do check out people at the self check lanes.

    Back to the service counter.  Going through activity for May 7 between 2:30 and 3:30.....no luck.

    I asked what happens now.

    She said bring in the cultivator, she'll scan it, scan my driver's license, and call a supervisor to issue a store credit.  She added it was possible the scanner will not accept the bar code.

    I told her, "I'll be back in a couple of minutes with the cultivator.  If you decide to run and hide while I am gone, I understand."

    When I got back she was gone.

    Another clerk took over, created an account for me, scanned the package, scanned my license, and called a supervisor.

    Meanwhile Bella came back and she looked at me and said, "You told me to run."

    Honestly, Bella was a saint!!

    Patient.  Understanding.  Concerned for my situation. 

    After the return was approved, I went to buy the hand cultvator.

    Turns out, that is not stocked in the store.  It's an on line order. which I could do at the service desk.

    Unfortunately Bella was with another customer so someone else took care of me.

    But she did have some words of advice:  "Don't lose the receipt or the store credit card."

    And you can bet your sweet bippy I won't!

Peace and Love

    Especially Peace